Confirmation & Delivery

Confirmation

• Where is my confirmation email?
• Where can I find my order number?

Delivery

• Can you guarantee delivery on a specific date?
• What is my order status?
• Can I track my order?
• Will my flowers be delivered by a courier or a florist?
• Can I choose what time my bouquet will be delivered?
• Do you deliver on Sundays and public holidays?

Order problems

• What happens if the recipient isn't home on the day of delivery?
• How do I know who sent me flowers?
• It says my order has been delivered but it hasn’t?
• Why is my bouquet not arriving on the day I selected?
• Why has my order has gone back to the depot?