Ordering

Placing an order

• How can I place an order?
• Can I place multiple orders at the same time?
• Can I order extra products or accessories with my flowers?
• What are the differences between the product sizes and the prices?
• Can I still send flowers today?
• Can I send flowers anonymously?

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Amendments and cancellations

• Can I change my order?
• Can I cancel my order?
• Will I receive a refund if my order has been cancelled?
• Can I change my card text after placing my order?
• Can I add a product to my delivery after placing an order?

Payment

• Which payment methods are accepted and is it safe to pay online?
• My payment failed.
• Where can I exchange my gift card?

Discount code

• Discount code
• Where can I enter a discount code?
• Why is my discount code not working?

Corporate orders

• Can I place a corporate order?
• When will I receive the invoice for my corporate order?
• Can I receive a VAT statement for my order?